Shipping
We ship worldwide from Switzerland. Shipping costs depend on the size of the artwork and the destination and are shown at checkout.
- Every artwork is carefully packed and shipped insured, with tracking.
- Artworks are usually dispatched within a few working days of receipt of payment.
- Delivery times vary depending on the destination and customs processing.
Customs, duties and taxes
For deliveries outside Switzerland, the destination country may charge import duties, taxes (such as VAT) and customs fees. These are payable by the buyer and are not included in the price.
Transport damage
Please inspect your parcel on delivery. If the artwork has been damaged in transit, please let us know within 7 days by email and include photos of the packaging and the artwork. Please keep the packaging until the matter has been settled.
Returns
Each artwork is a unique original. All sales are final. Artworks cannot be returned or exchanged.
Right of withdrawal for consumers in the EU, EEA and UK
If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you have the following statutory right of withdrawal:
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Hanna Dyer, Algisserstrasse 39, 8500 Frauenfeld, Switzerland, email: info@silin-art.ch) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Hanna Dyer, Algisserstrasse 39, 8500 Frauenfeld, Switzerland, email: info@silin-art.ch
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: